Refund & Cancellation Policy

1. Nature of Our Services

SkyShilp Construction India Private Limited primarily provides:

• Construction and Infrastructure Services: Physical construction work including riverbank protection, road construction, flood embankments, and civil works.
• Professional Consultancy Services: Engineering design, project management consultancy, technical advisory, site supervision, and feasibility studies.
• Government Contract Execution: Projects executed under PMGSY, Water Resources Department, and other government schemes.

All our services are highly customized to client-specific project requirements, site conditions, engineering parameters, and regulatory approvals. Due to the bespoke nature of construction and infrastructure work, refund and cancellation terms differ significantly from standard e-commerce or product-based businesses.

2. Refund Eligibility

2.1 Consultancy and Advisory Services

For professional consultancy, feasibility studies, engineering advisory, and design services:

• Before Commencement: If the service has not yet commenced and you cancel within 48 hours of payment, 90% of the paid consultancy fee will be refunded. An administrative charge of 10% applies.
• After Commencement but Before Completion: Refund will be calculated on a pro-rata basis corresponding to the percentage of work not yet completed, minus any non-recoverable third-party costs already incurred (e.g., site visits, laboratory tests, government fees).
• After Completion of Service Deliverables: No refund is applicable once the service deliverables (reports, drawings, assessments) have been delivered to the client.

2.2 Construction Contract Services

For physical construction and infrastructure works:

• Mobilization Advance: Mobilization advances are used to procure materials, mobilize equipment, and deploy workforce. Once mobilization has commenced, the mobilization advance is generally non-refundable, as actual expenditure will have been incurred.
• Progress Payments: Payments made against certified work completion milestones are non-refundable, as they correspond to work already completed and verified.
• Advance for Unstarted Work: If advance payment was made for a scope of work that has not yet commenced, and the client exercises cancellation rights as per the contract, a refund of the unused portion (after deducting mobilization and preparatory costs) may be considered.

2.3 Online Consultation Fee (if applicable)

For any online or telephonic consultation fees paid through our website or payment gateway:

• Cancellation within 24 hours of payment and before the consultation is conducted: Full refund minus payment gateway charges.
• No-show by the client without prior intimation: No refund.
• Rescheduling: One-time rescheduling within 7 days is permitted at no charge.

3. Non-Refundable Items

The following are strictly non-refundable under all circumstances:

• Government fees, statutory charges, and regulatory filing fees paid on behalf of the client.
• Third-party testing and laboratory costs.
• Survey and mapping charges already incurred.
• Materials already procured and delivered to site.
• Payments corresponding to completed and certified work milestones.
• Payment gateway transaction charges (typically 2–3% of transaction value).
• Consultation fees where the service has been fully rendered.

4. Cancellation Policy

4.1 Cancellation by the Client

Clients wishing to cancel a contracted service must provide written notice via registered email to info@skyshilp.in. The following timelines and conditions apply:

• More than 30 days before mobilization date: Cancellation permitted with full refund of any advance paid, minus 5% administrative and documentation charges.
• 15–30 days before mobilization date: 50% of the mobilization advance will be retained as cancellation charges.
• Less than 15 days before mobilization date: Full mobilization advance will be retained. Actual costs incurred will be billed separately.
• After mobilization has commenced: Cancellation requires settlement of all costs incurred to date plus a reasonable demobilization charge as per contract terms.

4.2 Cancellation by SkyShilp

SkyShilp reserves the right to cancel or suspend services under the following circumstances, with appropriate notice to the client:

• Non-payment of dues beyond the agreed grace period.
• Client-caused obstruction or interference with site access and work execution.
• Discovery of misrepresented project information by the client.
• Force majeure events (floods, natural disasters, government orders) as defined in the service contract.
• Regulatory or statutory reasons requiring work suspension.

In case of cancellation by SkyShilp for reasons not attributable to the client, all advance payments corresponding to work not yet commenced will be refunded within 30 working days.

5. Refund Processing Timeline

Once a refund is approved following review of cancellation request:

• Bank transfer (NEFT/RTGS/IMPS): Within 7–14 working days of approval.
• Refund to original payment source (for online payments): Within 5–10 working days, subject to the payment gateway's processing timeline.
• Cheque refund: Within 15–21 working days of approval.

SkyShilp will communicate refund approval/rejection in writing within 7 working days of receiving a cancellation request. Refunds are processed in Indian Rupees (INR) only.

6. Dispute Resolution

If you believe a refund has been improperly denied or calculated, you may escalate the matter in writing to our management team at info@skyshilp.in. We will review and respond within 14 working days. Unresolved disputes shall be subject to the dispute resolution mechanism defined in our Terms and Conditions.

7. How to Request a Refund or Cancellation

To initiate a cancellation or refund request, please:

1. Email info@skyshilp.in with the subject line: "Refund/Cancellation Request – [Your Name / Project Name]".
2. Include your full name, phone number, project reference number or contract number, date of payment, and reason for cancellation.
3. Attach relevant payment receipts or transaction confirmations.
4. Our team will acknowledge your request within 2 working days and provide a resolution within 7 working days.

8. Changes to This Policy

SkyShilp reserves the right to update this Refund and Cancellation Policy at any time. Changes will be posted on this page with an updated effective date. For ongoing contracts, the policy applicable at the time of contract execution shall govern.

9. Contact Us